CONTACT US
We’re here to keep your sneakers in rotation.
Have a question about a restoration, your booking, or a custom request? Send us a message and we’ll get back to you as soon as possible.
General Inquiries
Questions about services, pricing, or custom requests.
Booking Support
Need help with an existing booking or scheduling?
Custom Requests
Have a unique pair or special request?
Common questions
Quick answers to help you get started.
Cleanings usually take about 72 hours, and restorations 5–10 business days, depending on the work and how busy we are. Timelines are estimates. Need it sooner? Add Rush when you book.
Yes, anywhere in the NY / NJ / CT tri-state area. DJ collects your pair from your address at a date and time you book, and drops it back off when it's done.
Yes, from anywhere in the US. Choose Mail-In when you book, and we'll email you where to send them. You arrange the shipping to us, and we ship them back when they're done.
Everyday pairs through designer and luxury brands, in leather, suede, canvas, and knit or mesh. Tell us about anything unusual in your booking notes.
Send us a message with the topic “Custom request”, or book the closest service and add photos and notes. We review every pair and confirm the final price before any work begins.